Return & Refund Policy

At Elite Hub, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the following conditions.

7-Day Return Policy

You can request a return or exchange within 7 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging with all accessories and tags (if applicable).
Include proof of purchase or your order number.

Parcel Opening Video is Mandatory

Important: A clear, unedited parcel opening video is required for all claims related to:

Damaged products
Wrong items received
Missing items
Defective products

The video must start before opening the sealed package and continue without interruption until all items are clearly shown.

Claims submitted without a parcel opening video cannot be approved.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Personalized or customized products
Digital products
Gift cards
Clearance or final sale items
Opened personal care or hygiene products

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Return Shipping

If the item is damaged, defective, or incorrect, Elite Hub will cover the return shipping cost.
For returns due to a change of mind or other customer-related reasons, the customer is responsible for the return shipping charges.

Contact Us

For any return or exchange requests, please contact us on WhatsApp:

📱 WhatsApp: +92 323 1203301

Our support team is available to assist you with your return request and answer any questions.